BLACKELLE® — Frequently Asked Questions
Welcome to the BLACKELLE® Help Center.
Here you will find the most refined and precise answers to the questions we receive most often from our clients around the world.
1. ORDERS & ACCOUNTS
Do I need an account to place an order?
No. You may complete your purchase as a guest.
However, creating an account allows you to track orders, access your history, and enjoy a smoother checkout experience.
I forgot my password. How do I access my account?
Simply click “Forgot Password” on the login page.
A reset link will be sent to your registered email.
Can I order an item that is out of stock?
Certain pieces may be restocked. If the item is unavailable, you can sign up for “Back in Stock Alerts” on the product page.
Can I add items to an existing order?
Once an order is placed, it cannot be modified.
You may place a new order separately.
Can I cancel my order?
No. BLACKELLE® orders cannot be cancelled once placed.
All orders can only be handled under our Returns & Exchanges Policy after they are delivered.
Are the colors shown on the website accurate?
Every effort is made to display colors as accurately as possible.
However, minor variations may occur due to lighting and individual screen settings.
2. CUSTOM PIECES
Is it possible to request custom garments?
BLACKELLE® may accept select custom or made-to-measure requests depending on the style.
Please contact info@blackelle.com for availability.
3. SHIPPING & DELIVERY
Do you ship worldwide?
Yes. BLACKELLE® ships globally using premium carriers.
What shipping method do you use?
We rely exclusively on DHL Express, FedEx International, USPS, UPS,
and other trusted luxury logistics partners.
How much time will it take for my order to be delivered?
International delivery takes 7–14 business days,
after a preparation time of 1–3 business days.
What are the international shipping charges?
Shipping fees vary based on destination, weight, and size.
Exact charges appear at checkout.
+Free worldwide shipping for orders above $700 USD.
What are the Customs and Import Duties for international orders?
Custom duties, VAT, and taxes are not included in your BLACKELLE® order.
These must be paid directly to the courier upon delivery,
as required by local customs authorities.
Can I change my shipping address?
If your order has not yet been dispatched, contact info@blackelle.com immediately.
Once shipped, the address cannot be changed.
What happens if I am not available during delivery?
Our couriers will attempt delivery three times.
If unsuccessful, the package will return to BLACKELLE® and will not be eligible
for a refund, re-shipping, or store credit.
4. TRACKING
How do I track my order?
Once your order is shipped, you will receive an email and SMS with your tracking number.
You may also track it through your BLACKELLE® account.
Can I get my order gift-wrapped?
Gift-wrapping may be available depending on the item and season.
Please email info@blackelle.com before placing the order.
5. PAYMENTS
How can I pay for my order?
We accept:
- Visa
- MasterCard
- American Express
- PayPal
- UPI (where available)
- Net Banking
- Mobile Wallets
- CRED
All payments are processed through secure, PCI-compliant gateways.
Does BLACKELLE® charge sales tax?
Taxes are applied based on the shipping destination and displayed at checkout.
International clients must also pay customs charges upon delivery.
6. RETURNS & EXCHANGES
How do I request a return?
You must contact info@blackelle.com within 3 days of delivery.
No returns will be accepted without prior written approval.
How do I exchange an item?
Exchanges may be possible only for incorrect, damaged, or unfit items.
Approval is required, and the item must meet strict return conditions.
What should I do if I receive a different item from the one I ordered?
Contact us within 3 days.
We will arrange a replacement or provide store credit.
What if my order arrives damaged?
Email us immediately with photos.
Once verified, we will replace the item or issue store credit,
and in rare cases, process a refund after Quality Control inspection.
What if the item does not fit?
For standard sizes, we may offer one-time size exchange if available.
Custom or made-to-measure items are generally not eligible for return
unless there is a confirmed manufacturing error.
Are shipping fees refundable?
No. Shipping fees, customs duties, and taxes are non-refundable.
7. GIFT CARDS & DISCOUNT CODES
Can I buy a BLACKELLE® Gift Card online?
Yes, digital gift cards may be available on www.Blackelle.com.
How do I use a Discount Code or Gift Card?
Enter the code at checkout in the “Discount/Gift Code” section.
8. ASSISTANCE
Still need help?
Our team is here for you.